Hi! I am Caleb Gammon, a Customer Success Engineer located in Atlanta. I have found a niche bridging the gap between developers and users. I combine soft skills from well over a decade in Relationship Management and client-facing roles with hands-on experience using cloud infrastructure like Snowflake, AWS, MS SQL Server, and Tableau, as well as years coding in JavaScript, Python, and SQL to bring insight to companies and clients alike!

When I'm not in front of my computer, you can find me hiking with my 2 pitbull-mixes, playing Mario Kart with my wife, or out at a concert.

Education:

• B.A. in Business Management - University of North Georgia (2004 – 2008)
• FullStack Engineering-Flex Program - Thinkful (Web Development Bootcamp)

Certificates:

• Thinkful - Engineering Flex Program (Web Development Bootcamp)
• Developed expertise in the JavaScript MERN stack (MongoDB, ExpressJS, ReactJS, NodeJS)
• Collaborated with dedicated mentors to deliver 2 full-stack apps
• Built a deep understanding of browser-based applications and troubleshooting bugs

Experience:

• Career Break – Family Caregiving & Professional Development (2023 – 2024)
• Took a career break to provide full-time care for a family member, demonstrating compassion, time management, and resilience.
• Developed data engineering personal projects (Economics Dashboard and Colorado Data Pipeline) using Python, MySQL, Plotly/Dash, NumPy, and Snowflake.
• Set up and managed a Linux web server to host a personal website and created a secure family file-sharing server, showcasing hands-on system administration skills.
• Maintained professional engagement by networking with industry peers and staying updated on trends in SaaS, AI, and cybersecurity.
• AMS Analytics - Customer Success Engineer (2022 – 2023)
• Designed and implemented support procedures and training materials from first principles, reducing onboarding time by 50% and decreasing helpdesk inquiries by 23%.
• Resolved 90% of client technical issues within 24 hours, maintaining a First Contact Resolution (FCR) rate of 70% and a perfect client satisfaction score of 10/10.
• Analyzed client data to identify key feature requests and prioritize critical bug fixes, contributing to a Net Promoter Score (NPS) of 9.2 and a 35% increase in the client base.
• Collaborated with engineering, product, and data science teams to streamline implementation processes, resulting in a 300% year-over-year increase in client implementations.
• Diagnosed and resolved technical issues in the primary data pipeline using MySQL, Python, AWS, and Snowflake, ensuring 99.9% uptime and optimal performance of the Snowflake data warehouse.
• Blend Voice (Formerly GM Voices) - Business Development Specialist (2018 – 2021)
• Used sales tools and tactics including phone, email, and in-person communication to expand new accounts and projects—growing my book of accounts by an average of 18% each year.
• Achieved a team-leading 43% average margin by negotiating favorable quotes and contracts with SMB and Fortune 1000 clients.
• Blend Voice (Formerly GM Voices) - Account Manager (2016 – 2018)
• Closed a $50,000 project with a Fortune 10 client through effectively communicating our value proposition and building lasting client relationships.
• Improved product delivery by collaborating with cross-functional teams, achieving an 87% on-time delivery rate—exceeding industry standards.
• Generated $200,000+ ARR in new business by identifying and pursuing high-potential leads, achieving the highest new-to-existing business ratio on the account management team.
• Capital City Club - Customer Service (2013 – 2016)
• Played a key role in organizing the 2015 NCAA golf championship.
• Delivered exceptional customer service in collaboration with golf professionals, achieving consistent member satisfaction ratings above 90%.
• Gammon Fitness Systems - Coach/Founder (2012 – 2016)
• Led weekly boot camps for 50+ clients, achieving a 0% injury rate and helping 90% of participants reach their fitness goals.
• Developed personalized nutrition plans and educational resources, enabling 80% of clients to achieve measurable weight loss results.
• Hugo Boss - Retail Sales Associate (2009 – 2011)
• Generated $300,000 in sales—ranking second in the store—by using consultative sales strategies to build trust and meet the needs of high-net-worth clients.
• Advised clients on personal style, achieving a 95% client satisfaction rate and maintaining a 5% return rate—below the company average.
• Played a key role during “Midnight Madness” over Black Friday weekend, contributing to the store’s largest single-day sales record.
• Streetreach International - Advisor (2009, 2013)
• Increased funding by 100% and enabled 2x more community projects by analyzing organizational data and implementing innovative financial strategies.
• Advised on NGO partnerships and community business projects, providing due diligence and financial analysis resulting in successful partnerships with US-based business organizations and even Samaritan’s Purse.
• Enabled year-over-year growth by developing a scalable funding architecture.
• Streetreach International - Youth Leader (1998 – 2004)
• Mentored and motivated youth group members, with 80% going on to lead their own groups and expand the organization’s reach.
• Spoke, acted, and performed music on stage to crowds of children, helping to grow children’s ministry from 250 to 1000+ weekly attendees.
• Co-developed a training program adopted by dozens of organizations to replicate our teaching style and expand our impact on children and youth.

Personal Information:

• I have taken most of the last year off to care for a sick family member and am eager to join an exciting company.
• I once played drums on stage to 8000 people at one time.
• I grew up in Medellin, Colombia, which at the time was considered the most dangerous city in the world.